Booking policies

How booking works

Every booking starts with the consultation form. Choose your treatment, tell me when suits, and fill in the form — it takes about two minutes and it comes straight to me.

I can't confirm an appointment without it. That isn't me being awkward — it's how I know whether your treatment needs adapting, and it stops us getting to the day and finding I can't safely go ahead.

Once I've read it I'll come back with exact times. Your slot is confirmed when I've replied — not before.

Deposits

A deposit is taken in advance to secure your appointment, and it comes off the price of your treatment on the day. It's what protects a slot that someone else could have used. I'll confirm the amount and how to pay it when we arrange your time.

Deposits are refundable if you give more than 24 hours' notice, and are kept if you cancel late or don't turn up.

Cancellations

Please give me at least 24 hours' notice if you need to move or cancel. That gives someone else the chance to take the slot. Late cancellations and no-shows may mean a deposit is required for future bookings.

Running late

Life happens — just message me. If you're more than 15 minutes late I may need to shorten your treatment so the next client isn't kept waiting, and the full price still applies.

Patch tests

Tinting, lash lifts and lamination need a patch test at least 24–48 hours before your appointment, every time there's been a long gap. It takes two minutes and I can't do the treatment without it.

Health & medical

Please tell me about pregnancy, allergies, medication, recent surgery or any medical condition when you book — not on the day. Some treatments need adapting or a doctor's go-ahead, and I'd rather know in advance than have to turn you away.

Payment

The balance is paid at the end of your appointment. Just ask when you book if you'd like to check which payment methods I take.

Guests & children

It's a small, calm space, so please come on your own where you can. If you need to bring someone with you, just let me know when you book and we'll make it work.

Your information & privacy

Your consultation form contains health information, and that is treated as confidential. Here is exactly what happens to it.

• Nothing is stored on this website. There is no database behind it — your answers are placed into a message on your own phone or computer, and you choose to send it.
• Kayla keeps your form only in order to treat you safely, and to know what changed by your next appointment.
• It is never shared with anyone else without your consent, and never used for marketing.
• You can ask to see what she holds, correct it, or have it deleted, at any time — just ask.

Under UK and EU data protection law you have the right to access, correct and erase your personal data. Kayla is the person responsible for it — contact her directly and she'll sort it.